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Focusing on mineral products for 20 years, becoming a global leading manufacturer in all fields.

What is your after-sales policy if quality issues arise?

2026-09-07

Chuangwei Minerals enforces a transparent Quality Guarantee policy across all international shipments to ensure client peace of mind. If arriving goods deviate from agreed sample benchmarks or official Technical Data Sheets (TDS), buyers can submit a formal notification along with batch photos or inspection reports within 30 days of port clearance.

Our technical support team responds to quality inquiries within 24 hours and completes cause verification within 72 hours. Upon confirming a manufacturing defect or packaging fault, we provide immediate solutions, including free replacement shipments, order credit adjustments, or direct monetary compensation. As a reliable b2b mineral supplier, we view quality accountability as integral to long-term partnerships. Working with a dedicated non-metallic minerals exporter guarantees that your procurement investments are protected by clear contractual terms and swift resolution protocols.

What is your after-sales policy if quality issues arise? 1

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Lingshou County Chuangwei Mineral Products Processing Factory was founded in 2005 and is located at the foot of the mineral-rich Taihang Mountains. It is a professional production enterprise that has been deeply involved in the field of mineral products for more than 20 years. 
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Contact person: Feng Haiwei
Tel: +86 135 8235 4688

Add: Rongding World, Xinhua District, Shijiazhuang City, Hebei Province
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